EvaluatorShopper.com is a market research company based in San Diego, California, which researches and analyzes the performance of customer service. Our Evaluator/Shoppers perform evaluations to improve the customer’s experience so that we all may have a better tomorrow.
How do we do this?
EvaluatorShopper.Com is contracted with over 50 companies to provide the services of Mystery Shopping, inspections, and audits. Our Evaluator/Shoppers go out into the field and evaluate the customer service provided by those in the retail and service industry. Our Evaluator/Shoppers objective is to make sure that all customers receive the best customer service that you want all customers to receive. We do this by reporting back to our client’s the positive and negative reports of an evaluation. When a client company hires EvaluatorShopper.Com a company providing mystery shopping services, a survey model will be drawn up and agreed to. It defines what information and improvement factors the client company wishes to measure. These are then drawn up into survey instruments and assignments that are allocated to Evaluator/Shoppers registered with EvaluatorShopper.Com the mystery shopping company. The details and information shoppers take note of typically include:
- How long it takes before the mystery shopper is greeted, number of employees in the store on entering
- The name of the employee
- Whether or not the greeting is friendly, ideally according to objective measures
- The questions asked by the shopper to find a suitable product
- The types of products shown
- The sales arguments used by the employee
- Whether or how the employee attempted to close the sale
- Whether the employee suggested any add-on sales
- Whether the employee invited the shopper to come back to the store
- Cleanliness of store and store associates
- Speed of service. Compliance with company standards relating to service, store appearance, and grooming/presentation
