Guidelines
and service skills of the employees more stringent or specific to a particular service issue (known as scenarios). For instance, mystery shoppers at a restaurant may pretend they are lactose-Intolerant, or a clothing store mystery shopper could inquire about gift wrapping services. Not all mystery shopping scenarios include a purchase. While gathering information, shoppers usually blend in as regular shoppers at the store being
evaluated. They may be required to take photographs or measurements, return purchases, or count the number of products, seats, and people during the visit.